The Light House FAQ’s
Your Home Lighting Center
Which credit cards do you accept?
Visa, Mastercard, American Express and Discover/Novus cards are accepted, as well as debit cards which bear the Visa or Mastercard logo.
Can I cancel my order?
Yes, you can, as long as the item has not been received by the vendor or shipped. If the order has already been sent to the vendor we will attempt to cancel the order, but cannot guarantee that the cancellation will be possible. If your order is received and you wish to cancel, there will be a 15% restocking fee.
I canceled my order but I haven’t received a credit yet. How long do credits take?
We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle.
Can I return an item that is damaged, defective, or I just don’t want?
If, within 30 days, you have a damaged or defective item, we will replace, exchange or refund for that product. Items returned for other reasons, will be refunded for up to seven days if purchased at regular Light House prices or can be exchanged for up to thirty days. Items purchased at sale price will be returnable for up to thirty days for exchange or store credit only.
To avoid a restocking charge, please return your merchandise in the original box and packing materials, including all accessories and the owner’s manual. Do not destroy or discard original packing for 30 days. The value of missing accessories will be deducted from the credit amount of a return.
What happens if the item I ordered is not available?
Our vendors ship products before the estimated delivery in the vast majority of cases. On occasion, however, an order may be delayed due to availability or other circumstances. In the unlikely event there is a change or delay in filling your order, we will notify you via phone, postal mail or email. We know this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation:
- Offer an ALTERNATE selection of equal or greater value.
- Offer a BACKORDER and new estimated delivery. You can wait for the new delivery date.
We constantly update our computer system with new information from our vendors. On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time.
Why was I charged sales tax on my purchase?
State tax is applied to an item if Cendant Corporation or the shipping vendor conducts business in the shipping address state.
How long will it take to receive my order?
The standard shipping time for orders shipped via UPS ground is 21-30 days. Some items can ship in a shorter period of time. Special request for overnight and second day air freight are accepted at customers expense. Large items such as chandeliers and floor lamps are shipped via common carrier (trucking company) and may take up to 3-60 days to arrive.
Can I have an order shipped to my P.O. Box?
No. The vast majority of our merchandise is shipped via UPS, and a valid street address is needed to ensure proper delivery. We also cannot deliver to A.P.O., F.P.O. or foreign addresses.
Can I ship my order to a different address?
Yes! When you place your order request a drop shipment to the proper address and we will take care of shipping for you, there may be a drop ship charge as well as freight expenses. Remember to use a street address, not a Post Office Box, for any shipping address.